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Verizon Could Use a Little Customer Service Training

A 62-year-old Carrollton area man was found unconscious and unresponsive Thursday morning during an intense search overnight by Carroll County sheriff deputies, an Ohio State Highway Patrol trooper and the patrol's airplane.
Williams said he attempted to use the man's cell phone signal to locate him, but the man was behind on his phone bill and the Verizon operator refused to connect the signal unless the sheriff's department agreed to pay the overdue bill. After some disagreement, Williams agreed to pay $20 on the phone bill in order to find the man. But deputies discovered the man just as Williams was preparing to make arrangements for the payment.


I'm sure Verizon will manage to weather this patch of bad PR just fine. They'll prolly blame it on the operator, fire them, and consider it done. Afterall, it's not like the guy died or anything.

By min | May 22, 2009, 1:54 PM | Ummm... Other?